If you make a complaint to your phone company, you may end up feeling that speaking to customer support is getting you nowhere, and that you are out of options.

What do you do now? There is one more step you can take which not many people know about. Most phone companies find it hard to find new customers and it is very important for them to hold onto existing customers. They will do a lot to keep you with them. That is where retentions come in.

Ask your customer support if you can speak with their retentions staff. Retentions is a seemingly small team of people that have more authority than the general customer support staff. They may not be able to help you with your problem directly, but if they feel that you have a case, they are able to offer you credit, refunds or services to keep you on board.

You will obviously get a bit further if you tell them that you plan to end your business with them, or if your contract is coming to an end. I have had some success with this from previous problems.

If they don’t want to help you, moving on is often the best way to go. You will probably get a better deal elsewhere as plans are constantly changing and offering more for your money as technology grows.