If you work in a large company, and you are tired of waiting for IT support, this article is for you.

I thought it would be worthwhile to make a very simple guide which you can use to do some of your own fault finding. Why not see if the problem is something you can fix yourself quickly.

This may save you a call to the help desk, or at the very least, assist the help desk staff to support you in a more efficient way.

This guide is aimed at people who turn on their computer in the morning and expect everything to work as it did the day before, and every other day before that. If the computer is not working as it normally does, this guide will hopefully get you up and running. I have tried to make this guide as non technical as possible.

Topics covered in this article include:

• Unable to log in
• Unable to access the Internet and Email
• Unable to print
• Mouse and/or keyboard not working
• Turning on your computer to find a blank screen
• Calling the Help desk

Each of the above topics will only take a minute or two to check. This is surely much quicker than spending 5 minutes to the help desk, and even longer if you need to wait for a technician to come out.

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The company I work for runs on Exchange. I often see staff trying to access their personal POP3 or HTTP email through web interfaces, or from their personal laptop.

Wouldn’t it be nice if they were able to bring all their email accounts together into the one place, but still have control of them individually. This is quite possible with Exchange, and it works fantastically well.

I love having access to an Exchange server. It beats other mail protocols hands down for accessibility and control. Your mail can be accessed through a web front-end, or a full blown desktop client in the form of Outlook. Once you have your mail you can send off messages to and from a supported phone with Push technology. There is not much you can’t do with it.

I have four email accounts that each go into my Exchange account. This means that I am able to access each and every email, from any of the accounts, through my email client, my phone, or through a web interface.

This article will show you how to set this up for yourself. It is really very simple to set up, and the time saved from accessing various account individually will be significant. There will be much less email clutter to tidy up as well. There will only be one Inbox that you need to control and monitor.

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Backing up your computer is important, but it can be a hassle. If we have to do it manually, chances are that we will forget one time or another. On the other hand, if we set it up to run automatically to a schedule, we may find it interferes with our normal computer usage.

Vista task scheduler is a very powerful tool. We can set it up to run programs only if the computer is idle. This serves two purposes. The backups will be made automatically and the backups will not interfere with your normal usage.

A huge added bonus is that we can use any backup program we like. We are not limited to backup programs that have scheduling built in. All we need is a backup program that can start backing up as soon as it is launched, which just about all of them can do.

This article is specifically for Windows Vista. XP’s scheduled tasks does not have the idle features built in, though it may be able to be achieved with a third party program.

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If you leave your computer on overnight, you may want to consider setting up a scheduled task to mute your speakers after a predefined time. This will protect you from hearing new email notifications, instant message requests and updates from awaking you from your slumber.

I can also see it of being useful in the workplace. If you have a regular meeting you go to each week, it may be worth having your computer mute the sound of your laptop while you are in the board room.

The process is fairly simple. We need to use a free third party utility to allow the mute to take place. There are many utilities you could use for this such as NirCmd or Wizmo, but today to keep things simple I am going to use a program called Mute.

The next step is to set up a scheduled task to enable and disable these utilities. All of these utilities unload themselves from memory once they have run. This means that unmuting can still be controlled through your normal muting methods.

The setup for Vista and XP are slightly different, but you will find all the instructions after the jump.

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Windows Mobile devices aren’t great for sending emails from. We make our emails short because typing in anything longer than a sentence or two can become very time consuming and uncomfortable.

There is nothing wrong with entering in a short email, but it can look very brief, to the extent of appearing offensive to someone opening it up in a desktop email client.

It is a good idea to pad it out, or add in some useful information so that the reader has a clear idea who has sent them the email.

To make it happen:

1. Tap Messaging
2. Tap Menu
3. Tap Options
4. Tap Signatures

You can now create a signature to be sent with your emails. You can pad it out as much as you want, but it is a good idea to at least sign your name so that you don’t need to enter it in each time.

You can even add a signature to SMS/MMS messages from this window, but due to character restrictions, it probably isn’t worth doing.

Unfortunately there is no support for HTML code, though many email clients will place links as they recognise that they are an email or website address.