If you work in a large company, and you are tired of waiting for IT support, this article is for you.

I thought it would be worthwhile to make a very simple guide which you can use to do some of your own fault finding. Why not see if the problem is something you can fix yourself quickly.

This may save you a call to the help desk, or at the very least, assist the help desk staff to support you in a more efficient way.

This guide is aimed at people who turn on their computer in the morning and expect everything to work as it did the day before, and every other day before that. If the computer is not working as it normally does, this guide will hopefully get you up and running. I have tried to make this guide as non technical as possible.

Topics covered in this article include:

• Unable to log in
• Unable to access the Internet and Email
• Unable to print
• Mouse and/or keyboard not working
• Turning on your computer to find a blank screen
• Calling the Help desk

Each of the above topics will only take a minute or two to check. This is surely much quicker than spending 5 minutes to the help desk, and even longer if you need to wait for a technician to come out.

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Most spy-ware, trojans, viruses or spam ridden software will place entries into your registry, without your knowledge. Once the entry has been made, the program can run once the computer is restarted. If software is discovered after this, it is too late because the damage has already been done. A timely and difficult clean up job is required to restore your computer to full working order… if you are lucky.

Reg-runner is a program that runs in the task tray, that will help you protect your computer from these nasties, by popping up a small alert when a change is made to the registry, or when a program or process has started or ended. The majority of these alerts will be for programs you intended to install or run, but eventually the time will come when you are alerted to a program that is not wanted. 

Reg-runner has a number of tabs, showing the programs that are loaded at startup, running processes and registry changes. Each of these entries can be looked at more deeply. Right clicking on any of the startup items or processes will bring up a context menu. From this menu, Reg-runner can shoot you off to Google or Processlibrary.com for more information. Using these resources, you can find out if any program is malicious, or more simply, what any of your programs or processes do.

This program is small, weighing in just under 400k. For those who don’t like to use virus scanners or anti spy-ware programs because they slow down your computer, this would be a very sensible addition to the task tray.

Reg-runner is available for free from SourceForge. There is a standard version, and a black edition for those who like to live on the dark-side.

Last week we looked at NTFS Undelete, which is a great free program to undelete deleted files. As I tested it, I was able to recover many deleted files, some of which had been deleted for years. It raised a security concern for me that these files were so easily recovered, so I had a look for some programs that would help to make deleted files stay deleted.

Normally it does not matter if files are recoverable. It is handy in many cases. If a file is accidentally deleted, it is nice to know that all is not lost. Some sensitive files, you may want out of your life forever.

I came across a small but powerful utility called Eraser that would fulfill my needs. After running it, my deleted files were no longer recoverable. It can be used in two main ways.

First off is the Recycle Bin add-in. When you right click on the Recycle Bin, you normally get the option to empty it. Eraser adds a number of extra options for you. You can securely delete the files in the recycle bin using any of the extra options. Most of them will run several passes over the file. Others will replace the file with random data, which in both cases will ensure the file is gone forever. This does take longer than a normal bin empty, but it is not an uncomfortable wait.

Secondly, Internet history, cookies and uninstalled programs all bypass the recycle bin. That is why Eraser offers another component to look after you. Eraser can be setup to do a number of tasks on a schedule. You can delete files, folders… or my favourite, erase all free space. This ensures that any deleted files will remain deleted.

Lastly, many people sell their computers without correctly wiping the disk beforehand. This makes all of their data available to the purchaser, whether the files have been deleted or not. Using Boot and Nuke which incorporates Eraser, you are able to make a floppy disk or CD that will erase a computer completely before it is sold.

Eraser runs on most versions of Windows. Get your copy of Eraser for free from their website.

Remember those hand held games that we used to play like Donkey Kong and Turtle Bridge. You know the ones, they were the games that you could never find batteries for.

I used to play them a lot on camping trips with the family, so they bring back lots of memories. Unfortunately, these games are hard to find these days, and if you are successful finding them, you will need to pay top dollar.

I was very excited when I came across a site where quite a few of these games had been recreated for you to play on your PC. There are around 20 of these classics for you to enjoy.

Everything that the original game gave us is included in these packages. The sounds have been recorded and the graphics have all been scanned and touched up. The only main difference is that you control your character with your keyboard.

While most programs used to play old games are emulators, the programmer of these games was not able to get his hands on the required processor information that could have been used to make an emulator. I read on his site that each game has a unique processor. Instead of making an emulator, he recreated each game by hand. Each game is a separate entity. What this means is that the game may not run exactly the same as the original. Saying that, I couldn’t tell the difference in the games I tried out.

The site also contains a lot of interesting information about converting your hand held games to the PC format, if you would like to give the programming a go yourself. I might have a go at remaking Fire!

Get your favourite games from Madrigal Design.

RSS feeds are a great way to see all the latest updates on your favourite websites. Unfortunately, not all sites offer RSS feeds, and sometimes it would be inappropriate for them to do so. So how do you know when sites have changed their content without having to constantly visit them?

WebMon is a small utility that sits in your task tray, and alerts you if any of your predefined websites have been updated.

You can set it up to monitor any number of websites, and then define the frequency that each of your websites will be checked for updates.

WebMon stores a copy of a web page, and then after a predefined time, it will download another copy and compare the two. If there have been any changes, you will be alerted with a sound, or a pop-up.

WebMon is going to be great for me as I look at the same sites regularly doing research for this site, only to find no updates have been made. I will no longer need to visit each site individually or repetitively, thanks to this program. I read how someone else uses WebMon for alerts when the box office opens. Now he can buy tickets as soon as they are made available. 

WebMon couldn’t be any easier to use. It is also highly customisable. The only concern I have with WebMon, is that it is downloading pages regularly in the background. This could chew into your monthly bandwidth. You can specify how often the sites are checked for updates. Setting your update checks to happen every few days instead of every few minutes, will ensure your bandwidth is not wastefully consumed.

Get your copy of WebMon for free from Colin Markwells website. 

Thanks for the tip Matthew. This will be program I wondered how I ever did without.